10  DICEMBRE 2017
 

Conclusioni e implicazioni

Attraverso una participatory action research (PAR), il presente articolo ha presentato un multiple constituency approach alla misurazione dell’impatto sociale nei servizi sociali attraverso la presentazione della sperimentazione MARAC avviata presso il Servizio Politiche Sociali della Provincia Autonoma di Trento. Da un punto di vista concettuale questo progetto si inserisce nel dibattito sulla misurazione dell’impatto sociale (Costa, Pesci, 2016), con particolare riferimento ai metodi di processo (Impronta Etica, 2016) che prevedono lo stakeholder engagement alla base della propria misurazione.

Questo progetto prevede un approccio multi-stakeholder attraverso la collaborazione tra diverse agenzie coinvolte nella prevenzione e presa in carico della donna vittima di violenza. Il tavolo MARAC è un gruppo di lavoro multidisciplinare e inter-istituzionale, dove collaborano Questura di Trento, Commissariato del Governo, Carabinieri, Polizia Locale, Azienda Provinciale per i Servizi Sanitari, Provincia e Ordine degli Assistenti Sociali. L’obiettivo del tavolo MARAC è quello di migliorare l’azione provinciale di contrasto della violenza sulle donne al fine di migliorare efficacia, tempestività e sostenibilità. Attraverso un nuovo modello di valutazione del rischio ed un modello di misurazione dell’impatto che MARAC può avere sul territorio trentino si vuole prevenire il rischio di recidiva e di aumento della violenza.

Tale sperimentazione è stata avviata nel corso del 2017 e pertanto solo nel tempo sarà possibile valutarne i punti di forza, di debolezza e le potenzialità. Quanto disposto con il provvedimento della Giunta Provinciale sarà infatti oggetto di revisione e aggiornamento sulla base dei risultati della sperimentazione in atto, al fine di rendere sempre più adeguata ed efficace la modalità operativa interdisciplinare a sostegno delle vittime.

L’applicazione degli indicatori di output e outcome già individuati permetterà di verificare se il modello innovativo sperimentato risulta adeguato ed efficace in riferimento agli obiettivi dello stesso. L’oggettivazione del processo valutativo consentirà quindi di fare un’analisi certa e comparabile con il sistema attuale di organizzarne dei servizi e di risposta alle donne vittime di violenza.

 

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Ericka Costa Università degli Studi di Trento

Laura Castegnaro Provincia Autonoma di Trento